Refund Policy

Overview

We want you to be satisfied with Diguz. This policy explains when refunds are available, how to request one, and what to expect. Please read it carefully before purchasing a paid plan.

1. Free Plan

The free plan is entirely free of charge. There are no payments, so there is nothing to refund. You can use the free plan without providing any payment information.

2. Paid Plans — 7-Day Money-Back Guarantee

If you subscribe to a paid plan (Starter, Pro, or Business) for the first time and are not satisfied, you may request a full refund within 7 days of your initial payment.

To be eligible for the 7-day money-back guarantee:

• It must be your first payment on that plan — the guarantee does not apply to renewals or plan upgrades
• You must request the refund within 7 calendar days of the charge date
• Your account must not have been suspended for a Terms of Service violation

Refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank.

3. Renewals

Paid plans renew automatically at the start of each billing cycle. We do not offer refunds for renewal charges unless there was a technical error on our part (e.g. you were charged after cancellation, or charged the wrong amount).

To avoid renewal charges, cancel your subscription at least 24 hours before your next billing date. You can cancel from your dashboard at any time. After cancellation, your plan remains active until the end of the period you already paid for.

4. Unused Credits

We do not offer refunds for unused credits at the end of a billing period. Daily free credits reset every 24 hours and do not roll over. Paid credits included with a subscription do not carry over to the next billing cycle. If you consistently use fewer credits than your plan provides, consider downgrading to a lower plan.

5. Service Disruptions

If Diguz experiences significant downtime or a service disruption that materially affects your ability to use the platform, we will evaluate refund or credit requests on a case-by-case basis.

Downtime caused by third-party infrastructure providers (Railway, Supabase, Vercel) is outside our direct control. We will do our best to resolve issues quickly and communicate transparently, but we cannot guarantee refunds for third-party outages.

6. Accounts Terminated for Violations

If your account is suspended or terminated due to a violation of our Terms and Conditions — including but not limited to misuse, abuse, or illegal activity — no refund will be issued for any remaining subscription period.

7. How to Request a Refund

To request a refund, contact us within the eligible window using one of these methods:

• Email support@diguz.com with the subject line "Refund Request" and include your account email and charge date
• Use the Report feature on any tool page and select "Billing issue" as the issue type

We aim to respond to all refund requests within 2 business days. Once approved, refunds are processed promptly and should appear on your statement within 5–10 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.